Terms of Service

By accessing or using the Loyaltifyplatform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the Service.

Loyaltifyprovides a cloud-based digital loyalty management platform that enables businesses (“Merchants”) to create and distribute Apple Wallet and Google Wallet loyalty cards, manage customer loyalty programs, automate reward workflows, and access analytics — collectively, the “Service”.

To use the Service, you must:

• Provide accurate, complete, and up-to-date registration information
• Keep your password confidential and notify us immediately of unauthorized access
• Be at least 18 years of age or have the legal capacity to enter into contracts

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Send unsolicited, abusive, or spam communications to end-users
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Impersonate another person or entity
• Upload malware, viruses, or any harmful code
• Violate the privacy or data protection rights of any individual
• Interfere with or disrupt the integrity or performance of the Service

The Service is offered on a subscription basis. Fees are charged in Mexican Pesos (MXN) unless otherwise stated. Subscriptions automatically renew unless cancelled before the renewal date. All fees are non-refundable except as required by applicable law or as stated in our refund policy.

We reserve the right to change pricing with 30 days' notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.

We may offer a free trial period. No credit card is required to start a trial unless stated otherwise. At the end of the trial, you will need a paid subscription to continue using the Service. We reserve the right to modify or terminate trial offers at any time.

The Service and all its content (excluding Merchant-provided content) are the exclusive property of Loyaltify and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes.

You retain ownership of all data, content, and materials you upload to the Service (“Merchant Content”). By uploading Merchant Content, you grant us a limited license to process and display it solely to provide the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are the data controller for your customers' personal data processed through the Service. You are responsible for obtaining lawful bases for processing, complying with applicable data protection laws (including GDPR and Mexico's LFPDPPP), and maintaining your own privacy notice for your customers.

We aim for 99.9% uptime. We perform scheduled maintenance with advance notice where possible. We are not liable for downtime caused by third-party services, force majeure events, or circumstances beyond our reasonable control.

To the maximum extent permitted by law, Loyaltify shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, uninterrupted, or free of viruses or other harmful components.

You may cancel your account at any time from your billing settings. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or engage in conduct that we believe poses risk to the platform or other users.

Upon termination, your right to use the Service ceases. We will provide a 30-day data export window after account closure, after which we may permanently delete your data.

These Terms are governed by the laws of Mexico. Any disputes shall be resolved exclusively in the courts located in Mexico City, Mexico. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

We may update these Terms at any time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

For legal inquiries, contact us at: legal@loyaltify.com.mx